Terms & Conditions

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01162864740 or Sales@greenfrogpromotions.co.uk

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Terms and Conditions

In these terms and conditions “The Company” is Green Frog Promiotions Limited and “The Customer” means the person, company, club, team or organisiation whose order is accepted by the Company. “The Goods” means the goods which the company is to supply in accordance with these conditions of sale. These conditions of sale apply to all sales made by “The Company”. Any other conditions of sale or conditions of purchase or conditions of contract shall not apply unless specifically agreed to by all the director of the company

Orders placed by the customer must be placed in writing, no orders placed verbally will be accepted.
All prices quoted are in £ Sterling and are exclusive of VAT and Carriage.
Whilst dispatch or collection or delivery lead times may be indicated to the customer in good faith at the time of enquiry, goods offered are subject to actual availability at the time of order processing and the company accepts no responsibility for any delay in supply of goods whatever the reasons. The company will look to notify and offer an alternative where possible. All orders are dispatched in good faith and the company can except no reasonability for 3rd party delays with goods in transit.
Payment is due to the company immediately unless the customer has a written agreement to the contrary.
If full payment of any invoice has not been received by the company within 30 days of the date of invoice then the Company may proceed to recover the payment through the Courts and therefore the Customer will be responsible for the debt, the interest, administrative, legal and/or other costs incurred in the recovery of the debt.
All goods remain property of the company until payment has been received in full. If payment has not been received the company may recover the goods at any point.
All orders placed will be taken as a firm instruction to proceed and work will begin immediately. Any cancellation once logos have been generated will be refunded minus the cost of work already done. No orders can be cancelled once approved. Because we start processing orders immediately after confirmation, submitted orders are considered final. We will try to accommodate order changes or cancellation requests, but cannot guarantee our ability to complete them.
The Company shall not in any circumstances accept liability for any damages, compensation, losses or other liabilities either direct or otherwise.
Due to the goods being personalised, refunds are not available on personalised goods unless the items are defective. If you believe your products are defective you must the company immediately. Returns will not be accepted if products have been used or washed. Returns of personalised items can only be made within 14 days from the date of despatch. The company must be notified in writing of returns in advance of receiving them. Goods must be returned to the company at the senders cost and will not be accepted if products have been used or washed. Our opinion and decision in this respect is final.
All embroidery and print files remain the property of the company unless by prior agreement.
Any short deliveries must be notified to the company immediately and in writing within 3 days. Damaged or opened cartons must be checked or refused on delivery. Please note delivery dates quoted are a guide only and will not be legally binding unless specified as part of a contract.
These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.

Return and Refund Policy

Items that have no personalisation:

All items that have had no embroidery or printing added can be returned within 14 days of receipt of goods. Please note that Green Frog Promotions Ltd are not liable for return postage and discretionary 10% handling charge may apply.

Items that have been personalised:

In line with personalised goods and distance selling regulations, personalised items can only be accepted back if faulty. If you discover a fault with any of your garments please advise us via email within 14 days and we will look into this promptly for you. Every effort is made to ensure the goods are as the original specification and proofs are raised accordingly. Please take time to examine the proof closely including all spellings and contact details. If you are unsure as to any colour matches please supply Pantone numbers for each required shade. All garments will be produced as the proof(s) sent. Customers are liable for any amendments and corrections at the proof stage and once approved further amendments cannot be made. Therefore any mistakes with a logo or text that have been approved by the customer does not constitute a fault and full liability lies with the customer.

he Green Frog Promotions Website is owned and operated by Green Frog Promotiond Ltd. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) What information do we collect?

We may collect, store and use information about you when you:

(a) visit and use the LogoMeUp website, and other sites directly accessible from the Website.

(b) carry out any transactions between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

(d) subscribe to our website services, email notifications and/or newsletters.

(e) choose to send us any other information.

We do not store credit card details nor do we share financial details with any 3rd parties.

(2) Cookies

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Our payment services providers may also send you cookies.

The Help menu on most browsers will tell you how to reject all cookies, whilst some browsers allow you to reject just third party cookies. However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend you enable them. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) manage the website;

(b) improve your browsing experience by personalising the website;

(d) send to you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(i) provide third parties with statistical information about our users anonymously – but this information will not be used to identify any individual user;

(j) deal with enquiries and complaints made by or about you relating to the website; and

(k) understand your shopping behavior to improve and develop our products and services.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

(4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries outside the European Economic Area. In such circumstances we will ensure that appropriate security measures are taken.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. However, we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(8) Accessing your information

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £10.00); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(9) Third party websites

The website contains links to other websites which are outside our control. We are not responsible for the privacy policies or practices of third party websites as they may differ from ours.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email or by post (see contact details).

(12) Data controller

The data controller responsible in respect of the information collected on this website is Green Frog Promotions

Terms and Conditions

Return and Refund Policy

Items that have no personalisation:

Items that have been personalised:

Privacy Policy

This website uses cookies.